Shipping & returns

Processing Time

Orders are processed within 1 to 3 business days after payment confirmation.

Shipping Time

Standard delivery takes 7 to 14 business days, depending on your location.

Delivery times may vary slightly during busy periods or due to customs delays.

Shipping Fees

We offer free standard shipping on all orders.

Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with a tracking number.

Return Policy

You have 14 days from the date of delivery to request a return.

To be eligible for a return, the item must be unused, undamaged, and in its original packaging.

The customer is responsible for return shipping costs unless the item is defective or we made an error.

Refunds

Once your return is received and inspected, we’ll notify you by email.

If approved, your refund will be processed to your original payment method within a few business days.

Damaged or Wrong Items

If you receive a damaged or incorrect product, please contact us immediately at contact@skincarebff.fr with your order number and photos.

Customer Service

✉️ Email: contact@skincarebff.fr

⏰ Monday to Friday — 9 AM to 6 PM

Freedom to glow — thanks to Your BFF.